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Graphics Interchange Format  |  1998-02-10  |  41.9 KB  |  368x351  |  4-bit (16 colors)
   ocr: WHAT SHOULD A HELP DESK HANDLE? Improvement in Workflow service: Operations Management System Administration integration X Reports 23.7% service-Level Management 9.5% Status Monitoring Aa Problem Resolution Asset Management When askedto name the most mportant management features for help desk software to offer, 143%0f1S managers: cited asset: management: Only ITi integration and problem resolution ranked bigher. SOUECE DATAOUEST. 1998